سياسة الاسترداد

Return and Refund Policy

Last Updated: [20/8/2026]

Thank you for shopping with [Falcon Finds]. We want you to feel confident when purchasing from us. If you are not satisfied with your purchase, this Return and Refund Policy explains when you may request a return, refund, or exchange.

By placing an order with us, you agree to the terms of this policy, subject to any rights you may have under applicable UAE consumer-protection laws.

1. Return Eligibility

You may request a return if:

  • The product is unused and in its original condition;

  • The product is returned with its original packaging, tags, accessories, and documentation where applicable;

  • The product has not been damaged, altered, washed, installed, or misused by the customer;

  • You provide your order number or other reasonable proof of purchase; and

  • Your return request is submitted within [7 DAYS] of receiving the order.

Some products may be subject to additional return conditions because of their nature.

We may refuse a return if the product does not meet the applicable eligibility requirements, subject to your rights under applicable law.

2. Return Timeframe

You must contact us within [2 DAYS] of receiving your order to request a return.

To start a return, contact:

Email: [ewhmarketing1@gmail.com]

Please include:

  • Order number

  • Customer name

  • Product name

  • Reason for the return

  • Photos or videos, if relevant

After we approve your return request, we will provide instructions for returning the product.

Products sent back without first contacting us may not be accepted.

3. Return Condition

Returned products should be:

  • Unused;

  • In their original condition;

  • In the original packaging where reasonably possible;

  • Complete with all included accessories; and

  • Free from customer-caused damage.

If a returned product has been used, damaged, altered, or is missing components, we may be unable to provide a full refund, subject to applicable law.

4. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If your refund is approved, we will initiate the refund using the original payment method where reasonably possible.

Refund processing time: [7 Days]

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through [BANK TRANSFER / PAYMENT METHOD / OTHER METHOD].

You may be asked to provide accurate payment details necessary to complete the refund.

5. Exchanges

Where available, we may offer an exchange instead of a refund.

An exchange may be available when:

  • You received the wrong product;

  • The product arrived damaged or defective; or

  • Another eligible reason applies.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

To request an exchange, contact us at:

[ewhmarketing1@gmail.com]

6. Damaged or Defective Products

We want every order to arrive in good condition.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible and preferably within [7 DAYS] of delivery.

Please provide:

  • Order number;

  • Description of the problem;

  • Clear photographs of the product;

  • Photographs of the packaging, where relevant; and

  • A short video where the defect cannot reasonably be shown in photographs.

We may ask for additional information to help us investigate the issue.

If the product is confirmed to be defective, damaged in transit, or incorrectly supplied by us, we will provide an appropriate remedy, which may include:

  • Replacement;

  • Exchange;

  • Repair, where appropriate;

  • Refund; or

  • Another remedy required or permitted under applicable law.

7. Wrong Product or Missing Items

If you receive a product different from what you ordered or an item is missing from your package, contact us at [ewhmarketing1@gmail.com] as soon as possible.

We may request photographs of the package, shipping label, and products received.

After verifying the issue, we will work with you to provide an appropriate solution, which may include sending the correct item, replacing the product, or providing a refund where appropriate.

8. Non-Returnable Items

Certain products may not be eligible for return because of their nature or applicable legal restrictions.

Unless otherwise required by law, examples may include:

  • Products that have been used or opened where hygiene or health considerations make a return inappropriate;

  • Personal-care or hygiene products that have been opened;

  • Products specifically customized or personalized for the customer;

  • Products damaged through misuse or improper handling;

  • Gift cards or digital products, where applicable;

  • Products clearly identified as non-returnable at the time of purchase.

Non-returnable products: [LIST SPECIFIC PRODUCTS, IF ANY]

Nothing in this section is intended to limit any mandatory consumer rights or remedies that cannot legally be excluded.

9. Return Shipping Costs

Customer-Requested Returns

For returns due to a change of mind, incorrect selection, or another reason that is not caused by [Falcon Finds], the customer may be responsible for the return shipping cost.

Return shipping responsibility: [CUSTOMER / STORE / OTHER]

Damaged, Defective, or Incorrect Products

If we determine that the product was defective, damaged before or during delivery, or incorrectly supplied by us, [Falcon Finds] will [COVER / REIMBURSE / ARRANGE] the reasonable return shipping cost, subject to applicable conditions.

Return shipping method: [COURIER / PICKUP SERVICE / OTHER]

Please do not send a return to an address other than the address provided by our customer-service team.

10. Refunds for Shipping Charges

Where a refund is approved, the treatment of the original shipping charge will depend on the reason for the return and applicable law.

For example:

  • If the return is due to a customer preference or change of mind, the original shipping charge may be non-refundable;

  • If the product was defective, damaged, or incorrectly supplied by us, applicable shipping charges may be refunded or reimbursed where required.

Shipping refund policy: 

IC RULE]11. Partial Refunds

In certain circumstances, we may offer a partial refund where:

  • A product has minor damage that does not materially affect its functionality;

  • An item is missing a non-essential component;

  • The customer agrees to keep a product with a disclosed issue; or

  • Another situation reasonably supports a partial refund.

Any partial refund will be agreed with the customer before it is processed, subject to applicable law.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

[ewhmarketing1@gmail.com]

We will try to cancel the order if it has not already been processed, shipped, or handed to the delivery provider.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled under our return procedure.

Cancellation timeframe: [1 HOURS / 0 DAYS]

13. Refused or Undeliverable Orders

If a customer refuses delivery or an order cannot be delivered because of incorrect or incomplete customer information, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery or return charges may apply where permitted by applicable law.

Undeliverable order policy: 

We recommend providing an accurate delivery address and an active telephone number when placing an order.

14. Return Inspection

After receiving a returned product, we may inspect it to determine whether it meets the requirements of this policy.

We will make reasonable efforts to process approved returns promptly.

Inspection/processing timeframe: [X BUSINESS DAYS]

The final refund or exchange decision will be communicated to you after the inspection where an inspection is required.

15. How to Request a Return or Refund

To request a return, refund, or exchange:

Step 1: Contact us at [ewhmarketing1@gmail.com].

Step 2: Provide your order number and the reason for your request.

Step 3: Provide photographs or other evidence if requested.

Step 4: Wait for return authorization and instructions.

Step 5: Send the product using the return method we provide.

Step 6: Once received and inspected, we will process the approved refund, replacement, or exchange.

16. Customer Support

If you have any questions about a return, refund, or exchange, please contact us:

Store Name: [Falcon Finds]

Email: [ewhmarketing1@gmail.com]

Website: [www.falconfinds.shop]

Customer Service Hours: [24/7]

We are committed to handling return and refund requests fairly and in accordance with applicable UAE laws and regulations.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable laws.

When we update this policy, we will change the “Last Updated” date at the top.

Any changes will apply from the date they are published on our website, subject to applicable law.

Contact Us

For all return, refund, and exchange requests:

[Falcon Finds]
Email: [ewhmarketing1@gmail.com]
Website: [www.falconfinds.shop]

Last Updated: [20/8/2026]