Shipping policy

Shipping Policy

Last Updated: [20/08/2026]

Thank you for shopping with [Falcon Finds]. We aim to make delivery simple, reliable, and transparent. This Shipping Policy explains how we process and deliver orders placed through [www.falconfinds.shop].

1. Shipping Destinations

We currently offer shipping to:

Primary shipping region: [UNITED ARAB EMIRATES]

Areas served: [DUBAI, ABU DHABI, SHARJAH, AJMAN, FUJAIRAH, RAS AL KHAIMAH, UMM AL QUWAIN]

If your location is not available at checkout, please contact us at [ewhmarketing1@gmail.com] before placing your order.

2. Available Shipping Methods

We may offer the following delivery options:

Standard Delivery

Estimated delivery: [2-3 BUSINESS DAYS]

This is our standard delivery service for eligible UAE orders.

Express Delivery

Estimated delivery: [1 BUSINESS DAY]

Express delivery may be available for selected locations and products.

Express shipping cost: [AED 0]

Cash on Delivery

Where available, customers may select Cash on Delivery (COD).

COD fee: [FREE]

COD availability may depend on the delivery location and order value.

3. Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Our current shipping rates are:

Shipping Method Estimated Time Cost
Standard Delivery [2-3 BUSINESS DAYS] [FREE]
Express Delivery [1 BUSINESS DAY] [AED 0]
Cash on Delivery [2-3 BUSINESS DAYS] [FREE]

We may offer free shipping promotions from time to time.

Free shipping threshold: [AED 0]

Any applicable shipping fees will be clearly communicated before you place your order.

4. Order Processing Time

After you place an order, we typically need:

[1-2 BUSINESS DAYS]

to process, verify, pack, and prepare your order for dispatch.

Order processing time is separate from the delivery time.

For example:

Order processing: [1-2 BUSINESS DAYS]
Delivery: [2-3 BUSINESS DAYS]
Estimated total: [3-5 BUSINESS DAYS]

Orders placed on weekends or public holidays may begin processing on the next business day.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

Please check your order information carefully and contact us as soon as possible if you notice an incorrect:

  • Name

  • Phone number

  • Delivery address

  • Product

  • Quantity

Once an order has been processed or dispatched, changes may no longer be possible.

6. Tracking Information

When tracking is available, we will provide tracking information after your order has been dispatched.

Tracking may be provided by:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • The courier's tracking system

Tracking provider: []

Tracking information may take [7 HOURS] after dispatch to become active.

If you have not received tracking information within [1 BUSINESS DAYS], please contact us at [ewhmarketing1@gmail.com].

7. Delivery Times

Delivery estimates are provided in business days and begin after your order has been processed and dispatched.

For UAE orders, our estimated delivery timeframe is:

[2-3 BUSINESS DAYS]

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Order volume

  • Public holidays

  • Weather conditions

  • Incorrect or incomplete address information

  • Customer availability

  • Circumstances outside our reasonable control

Delivery estimates are not guaranteed unless we specifically state otherwise.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please make sure your order includes:

  • Full name

  • Correct mobile number

  • Building/villa number

  • Street name

  • Area/community

  • Emirate

  • Any useful delivery instructions

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery or re-delivery charges may apply where permitted.

9. Failed Delivery Attempts

If the courier attempts delivery but cannot complete the delivery because:

  • Nobody is available;

  • The customer cannot be contacted;

  • The address is incorrect;

  • The customer refuses delivery; or

  • Other circumstances attributable to the customer prevent delivery,

the courier may make additional delivery attempts according to its own procedures.

Number of delivery attempts: [7 ATTEMPTS]

Additional delivery charges may apply where permitted.

10. Delivery Delays

We work with our delivery partners to provide reliable delivery, but delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Public holidays

  • High order volumes

  • Courier operational issues

  • Incorrect delivery information

  • Road closures or transportation disruptions

  • Events outside our reasonable control

If your order is significantly delayed, please contact us at:

[ewhmarketing1@gmail.com]

We will work with the relevant delivery provider to investigate the status of your shipment and provide an update where possible.

11. Lost or Missing Packages

If your tracking information indicates that an order was delivered but you have not received it, please contact us within:

[1 DAYS]

of the stated delivery date.

We may contact the courier to investigate the delivery.

Please provide:

  • Order number

  • Name

  • Delivery address

  • Tracking number, if available

  • Any relevant delivery information

We will work with the courier to determine what happened and provide an appropriate solution where applicable.

12. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take photographs of the package before opening it, where possible.

  2. Take photographs of the product and packaging after opening.

  3. Contact us at [ewhmarketing1@gmail.com] within [1 DAYS].

  4. Include your order number and photographs.

We may request additional information or evidence to assist with the investigation.

If the product was damaged during delivery, the matter will be handled according to our Return and Refund Policy.

Return & Refund Policy: [RETURN POLICY URL]

13. Cash on Delivery Orders

For eligible UAE orders, we may offer Cash on Delivery.

When selecting COD:

  • Please provide an accurate phone number;

  • Please ensure someone is available to receive the order;

  • Payment must be made to the delivery provider at the time of delivery;

  • The order may not be handed over until the required payment is received.

COD fee: [FREE / AED 0]

COD availability may vary depending on location, product, order value, or courier requirements.

14. International Shipping

[CHOOSE ONE]

Option A — International shipping not currently available

At this time, we only ship within the United Arab Emirates. We do not currently offer international shipping.

We may expand our shipping destinations in the future.

Option B — International shipping available

We may offer international shipping to selected countries.

Available destinations:

[LIST COUNTRIES]

Estimated international delivery time:

[2-3 BUSINESS DAYS]

International shipping cost:

[AED 0 / CALCULATED AT CHECKOUT]

International customers may be responsible for customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

These charges are generally outside our control and may be payable by the customer unless otherwise stated at checkout.

15. Customs and Import Charges

For international orders, where applicable, customs duties, taxes, import fees, and clearance charges may be imposed by the destination country.

Unless we explicitly state otherwise:

[Falcon Finds] does not cover these charges.

Customers are responsible for complying with applicable import requirements in their destination country.

16. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact us as quickly as possible:

Email: [ewhmarketing1@gmail.com]

We will attempt to make the requested change if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may be unable to change the delivery address or cancel the shipment.

17. Shipping Restrictions

Certain products may have shipping restrictions because of their size, nature, destination, courier requirements, or applicable laws.

If a product cannot be delivered to your location, we will inform you where reasonably possible and provide an appropriate solution.

18. Contact Us

If you have questions about your order or shipping, please contact:

[STORE NAME]

Email: [ewhmarketing1@gmail.com]

Customer Service Hours: [7 BUSINESS HOURS]

Website: [www.falconfinds.shop]

Please include your order number when contacting us about an existing order so we can assist you more quickly.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping providers, delivery services, costs, business practices, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Quick Information

Order processing: [1-2 BUSINESS DAYS]

Standard delivery: [2-3 BUSINESS DAYS]

Express delivery: [1 BUSINESS DAY]

Standard shipping: [FREE]

COD: [AVAILABLE]

International shipping: [NO]

Tracking: [AVAILABLE]

Support: [ewhmarketing1@gmail.com]

Last Updated: [20/08/2026]